With its operations spanning Ecuador, Colombia, Mexico, Chile, Peru, and the United States, Kushki\u2014founded in 2017\u2014offers modern, efficient, and secure digital payment solutions to thousands of customers across Latin America. It uses highly skilled developers and innovative technology to create new products and services that help it stay at the leading edge of the region\u2019s digital payment services.<\/p>\n\n\n\n
But to be driven by innovation requires the right skills, consistently applied across the whole organization. With a newly developed L&D strategy and a fast-growing workforce, Kushki needed an accessible and scalable online learning solution that would give its people access to the right mix of technical and soft skills they needed \u2014 wherever and on demand.<\/p>\n\n\n\n
Kushki was born with a goal to revolutionize digital payments in Latin America, recognizing each country\u2019s financial and regulatory nuances in a way that seamlessly unites online transactions. One of the secrets to its success is its focus on technology innovation<\/strong>, including how its engineering team develops products and services ahead of the competition.<\/p>\n\n\n\n To foster a culture of industry- leading tech innovation, having the right learning and development (L&D) resources and processes in place is critical. For Kushki, this means wide-ranging assessable courses and certifications available on-demand \u2014 anywhere.<\/p>\n\n\n\n \u201cOperating across multiple countries means our workforce is similarly widespread,\u201d says Alejandra Castro, VP of Human Resources at Kushki. \u201cWorking with on-demand technical training initiatives led by line managers, we found it difficult to offer consistent L&D opportunities to our people \u2014 which ultimately impacted their careers and talent longevity.\u201d<\/p>\n\n\n\n After trialing several leading online learning platforms, Kushki\u2019s Tech L&D team chose Udemy Business <\/strong>for its broad range of courses, certification training, and deep-dive analytics.<\/p>\n\n\n\n More importantly, though, Kushki was attracted to Udemy for its Learning Path personalization capabilities. <\/strong>\u201cThere\u2019s a false perception that you can just plug and play an online learning platform to solve anything,\u201d says Crisly. \u201cWe chose Udemy Business because it gives us the freedom to set up individual career paths and create training programs tailored to each team. It\u2019s a complete ecosystem.\u201d<\/p>\n\n\n\n In an industry and region where product and service innovation is a distinct competitive advantage, fulfilling the needs of its product development team was also a key priority for Kushki. Using Udemy Business, the company now has up to 100 people at any one time studying for or taking tech certification exams for certifications in AWS, ISTQB, ITIL, IIBA, and Scrum, helping eliminate the cost of outsourcing.<\/p>\n","protected":false},"excerpt":{"rendered":" Kushki<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-15887","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_description":"Kushki is a world-class paytech company, connecting LatAm to digital payments and helping Latin American businesses reduce the cost and complexity of digital transactions, while improving acceptance rates and reducing fraud. With less than a decade of existence, Kushki has been classified under the Unicorn category. Furthermore, Kushki operates in more than seven countries and leverages local teams to deliver.","case_study_pdf":"https:\/\/info.udemy.com\/rs\/273-CKQ-053\/images\/UB_Case Study_Kushki_20220713.pdf","key_results":false,"archive_thumbnail":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2022\/07\/kushki-resource-thumbnail-596x348-1.png.webp","customer_logo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2022\/07\/kushiki-color-logo-550px.png.webp","customer_quote":true,"has_video":false,"quote_image":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2022\/07\/Yesica-Cortes-91x91-1.png.webp","quote_text":"Udemy Business gives us access to the tools we need to do our jobs in modern financial services \u2014 such as English language courses and skills that help foster an Agile and scrum mentality. What\u2019s more, many soft courses are in Spanish, making the platform highly accessible.","quote_name":" Yesica Cort\u00e9s","quote_title":" Training Lead","choose_resource_hubs":["default","smb"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["integrated_learning","on_demand_learning","technical_upskilling"],"company_logo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2023\/05\/kushiki-color-logo-550px.png.webp","show_customer_spotlight":false,"main_heading":"Comprehensive Online L&D Experience Drives Career Progress, Innovation, and Retention at Kushki","case_study_details_paragraph":" With its operations spanning Ecuador, Colombia, Mexico, Chile, Peru, and the United States, Kushki\u2014founded in 2017\u2014offers modern, efficient, and secure digital payment solutions to thousands of customers across Latin America. It uses highly skilled developers and innovative technology to create new products and services that help it stay at the leading edge of the region\u2019s digital payment services.<\/p>\n But to be driven by innovation requires the right skills, consistently applied across the whole organization. With a newly developed L&D strategy and a fast-growing workforce, Kushki needed an accessible and scalable online learning solution that would give its people access to the right mix of technical and soft skills they needed \u2014 wherever and on demand.<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Financial Services "},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"Greater LatAm "},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"700+"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"7+ countries"},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"$21K","statistic_icon":false,"statistic_text":"Cost savings from reduced certification training expenses"},{"number_or_icon":"number","statistic_number":"67%","statistic_icon":false,"statistic_text":"Faster onboarding of product engineers"},{"number_or_icon":"number","statistic_number":"100%","statistic_icon":false,"statistic_text":"System adoption"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"Working in such a dynamic and innovative environment, we all need a broad mix of technical and business focused skillsets.","tab_quote_author_name":"Yesica Cort\u00e9s ","tab_quote_author_title":"Training Lead","tab_quote_author_photo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2022\/10\/Yesica-Cortes-91x91-1.png.webp"},"challenge_tab_heading":"A new accessible and scalable L&D strategy","challenge_tab_text":" Kushki was born with a goal to revolutionize digital payments in Latin America, recognizing each country\u2019s financial and regulatory nuances in a way that seamlessly unites online transactions. One of the secrets to its success is its focus on technology innovation, including how its engineering team develops products and services ahead of the competition.<\/p>\n To foster a culture of industryleading tech innovation, having the right learning and development (L&D) resources and processes in place is critical. For Kushki, this means wide-ranging assessable courses and certifications available on-demand \u2014 anywhere.<\/p>\n \u201cOperating across multiple countries means our workforce is similarly widespread,\u201d says Alejandra Castro, VP of Human Resources at Kushki. \u201cWorking with on-demand technical training initiatives led by line managers, we found it difficult to offer consistent L&D opportunities to our people \u2014 which ultimately impacted their careers and talent longevity.\u201d<\/p>\n The cost of putting its developers through certification training and assessments was also consuming significant resources, both financially and in terms of restricting the number of new products and services Kushki could release.<\/p>\n To help it scale its product engineering workforce and meet the demands of offering innovative digital financial services across two continents, Kushki needed a robust online L&D platform that could also give its newly created Tech L&D team the flexibility to create its own courses \u2014 and use data to continuously develop its program.<\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"We chose Udemy Business because it gives us the freedom to set up individual career paths and create training programs tailored to each\r\nteam. It\u2019s a complete ecosystem. ","tab_quote_author_name":"Crisly Gonz\u00e1lez ","tab_quote_author_title":"Tech Performance Enablement Manager","tab_quote_author_photo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2022\/10\/crisly-gonzalez-91x91-1.png.webp"},"solution_tab_heading":"Robust, nuanced online learning that\u2019s available anywhere ","solution_tab_text":" After trialing several leading online learning platforms, Kushki\u2019s Tech L&D team chose Udemy Business for its broad range of courses, certification training, and deep-dive analytics.<\/p>\n More importantly, though, Kushki was attracted to Udemy for its Learning Path personalization capabilities. \u201cThere\u2019s a false perception that you can just plug and play an online learning platform to solve anything,\u201d says Crisly. \u201cWe chose Udemy Business becaus it gives us the freedom to set up individual career paths and create training programs tailored to each team. It\u2019s a complete ecosystem.\u201d<\/p>\n In an industry and region where product and service innovation is a distinct competitive advantage, fulfilling the needs of its product development team was also a key priority for Kushki. Using Udemy Business, the company now has up to 100 people at any one time studying for or taking tech certification exams for certifications in AWS, ISTQB, ITIL, IIBA, and Scrum, helping eliminate the cost of outsourcing.<\/p>\n","include_results_tab":true,"results_tab_include_quote":true,"results_tab_quote_group":{"tab_quote_text":"Udemy Business gives us access to the tools we need to do our jobs in modern financial services \u2014 such as English language courses and skills that help foster an Agile and scrum mentality. What\u2019s more, many soft courses are in Spanish, making the platform highly accessible.","tab_quote_author_name":"Yesica Cort\u00e9s ","tab_quote_author_title":"Training Lead","tab_quote_author_photo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2022\/10\/Yesica-Cortes-91x91-1.png.webp"},"results_tab_heading":"A mix of hard and soft skills courses for a complete L&D experience","results_tab_text":" And it\u2019s not just technical skills where employees see the benefits. With thousands of courses covering everything from languages to critical thinking and collaboration, Kushki\u2019s employees are closing their skills gaps quickly and effectively.<\/p>\n \u201cWorking in such a dynamic and innovative environment, we all need a broad mix of technical and business-focused skillsets,\u201d explains Yesica Cort\u00e9s, Training Lead at Kushki. \u201cUdemy Business gives us access to the tools we need to do our jobs in modern financial services \u2014 such as English language courses and skills that help foster an Agile and scrum mentality. What\u2019s more, many soft courses are in Spanish, making the platform highly accessible.\u201d<\/p>\n With the company going through a period of significant growth across several countries, the way Kushki onboards new hires must be carefully considered. Using Udemy Business, Crisly and Yesica have helped create a team onboarding structure for the product engineering workforce that ensures people have access to the same tools, resources, and knowledge to perform their roles no matter where they\u2019re based.<\/p>\n Little wonder why the time to onboard new hires to the product engineering area has improved by 67%, down from six months to two months \u2014 ultimately accelerating productivity. Since these improvements, the company\u2019s Tech L&D team has helped identify key skill gaps, and shared its feedback with recruitment, boosting in-demand skills acquisition in new hires.<\/p>\n Data-driven decision-making driving positive outcomes <\/strong><\/p>\n Kushki\u2019s Tech L&D team also places a large emphasis on analytics and data-driven decision making. By interrogating multiple data feeds in the Udemy Business dashboard, the company now has a deep understanding of each team\u2019s training needs, combining it with industry trends to steer future product and service development.<\/p>\n In just nine months, Kushki has cut its certification training bill by $21K and increased the number of developers passing exams in AWS, ISTQB, and ITIL the first time by 35% \u2014 a process that normally costs $350 per employee. Also, since using Udemy Business, Kushki\u2019s product development team has a 100% certification rate in Scrum. What\u2019s more, the company now has over 600 registered Udemy Business users, with 90% of those actively using the platform.<\/p>\n Talent acquisition and retention on the rise<\/strong><\/p>\n Adopting an online learning platform has also benefited Kushki\u2019s recruitment program and helped it retain existing employees. \u201cSince using Udemy Business, several new hires have told us it was one of the reasons they wanted to work for Kushki,\u201d says Yesica. \u201cOur retention has also improved significantly. Supported by our leadership who really see the value in online L&D, our entire product engineering workforce is feeling the benefit of leveling up through high quality Udemy content.\u201d<\/p>\n Kushki now has a complete overview of its product engineering employees\u2019 career progressions and can identify their skills gaps and opportunities. Crisly explains how Kushki\u2019s new strategy has also benefited business stability: \u201cWe\u2019ve extended consistent L&D opportunities across the whole business using Udemy Business. We can map people\u2019s career ambitions, build appropriate team structures, and even design our own highly technical content to anticipate future needs.<\/p>\n","include_looking_forward_tab":true,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"","tab_quote_author_name":"","tab_quote_author_title":"","tab_quote_author_photo":false},"looking_forward_tab_heading":"Continuous data-driven improvements for a competitive edge","looking_forward_tab_text":" Always keen to make continuous improvements to its operations and processes, Kushki\u2019s Tech L&D team uses the deep-dive insights in Udemy Business\u2019 analytics dashboard to evaluate learner feedback, better understand its employees\u2019 behaviors, and offer them more innovative learning experiences. The Tech L&D team is also using the insights to make incremental course improvements \u2014 ensuring its content is always fresh and relevant.<\/p>\n The company is now poised to implement more practical learning tools across its teams, to help improve development.<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"Since using Udemy Business, several new hires have told us it was one of the reasons they wanted to work for Kushki. Our retention has also improved greatly. Supported by our leadership who really see the value in online L&D, our entire workforce is feeling the benefit of leveling up through Udemy content. ","main_page_quote_author_name":"Yesica Cort\u00e9s ","main_page_quote_author_title":"Training Lead","main_page_quote_author_photo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2022\/10\/Yesica-Cortes-91x91-1.png.webp"},"more_success_stories_repeater":[{"success_story_logo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2019\/07\/itx-header.jpg.webp","success_story_link":"\/case-studies\/itx\/"}],"hide_footer":false,"hide_navigation":false},"yoast_head":"\nSolution<\/strong><\/h3>\n\n\n\n
Robust, nuanced online learning that\u2019s available anywhere<\/strong><\/h4>\n\n\n\n