{"id":77592,"date":"2023-09-05T16:17:59","date_gmt":"2023-09-05T16:17:59","guid":{"rendered":"https:\/\/business-staging.udemy.com\/?post_type=customers&p=77592"},"modified":"2025-12-02T20:54:13","modified_gmt":"2025-12-02T20:54:13","slug":"fpt-software","status":"publish","type":"customers","link":"https:\/\/business-staging.udemy.com\/case-studies\/fpt-software\/","title":{"rendered":"FPT Software Boosts Its English Skills Learning And Employee Development with Udemy Business"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-77592","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"customer_logo":false,"customer_description":"","key_results":false,"choose_resource_hubs":["default","smb"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["immersive_learning","on_demand_learning","learning_insights","l_d_best_practices","learning_culture","technical_upskilling"],"company_logo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2023\/09\/23UBCM316_FTP-Software_Logo_300x140-1.png.webp","show_customer_spotlight":false,"main_heading":"FPT Software Boosts Its English Skills Learning And Employee Development with Udemy Business","case_study_details_paragraph":"

A pioneer in digital transformation, FPT Software provides wide-ranging digital services, from cloud to AI, for thousands of customers worldwide. While it\u2019s headquartered in Hanoi, FPT Software has multiple dedicated regional offices and understands the importance of consistency and global operational standards.\u00a0<\/span><\/p>\n

This is no less true than for the company\u2019s approach to L&D, where for more than a decade, FPT Software has strived to develop and instill a learning culture that prioritizes personal development through reskilling and upskilling.\u00a0<\/span><\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Software"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"Hanoi, Vietnam "},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"29,000"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"10 countries"},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"$$$","statistic_icon":false,"statistic_text":"Significant savings by replacing traditional English courses for employees"},{"number_or_icon":"number","statistic_number":"\u21e7\u21e7\u21e7","statistic_icon":false,"statistic_text":"Boost company performance by enhancing employees' English language proficiency"},{"number_or_icon":"number","statistic_number":"4.74","statistic_icon":false,"statistic_text":"Average Course Rating (0-5)"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"By improving our English language skills using Udemy Business, we\u2019re able to communicate with each other and our clients much more effectively. It\u2019s easier for our team leads and developers to understand our clients\u2019 needs \u2013 and ultimately, we can deliver higher-quality services.","tab_quote_author_name":"Long Tran","tab_quote_author_title":"Head of Corporate Training Manager","tab_quote_author_photo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2023\/09\/23UBCM316_Headshot_Yellow_300x300.png.webp"},"challenge_tab_heading":"An established L&D program in need of an overhaul ","challenge_tab_text":"

Operating across three continents with a 29,000-strong team of highly-skilled professionals, FPT Software offers wide-ranging software development services \u2014 including specialist delivery units \u2014 to its clients in any industry.\u00a0<\/span><\/p>\n

As such, FPT Software understands the need to prioritize critical skills learning better than most \u2014 having spent the best part of a decade fostering a learning culture in its organization and a lifelong appreciation of personal development in its people.\u00a0\u00a0<\/span><\/p>\n

But with so many people spread across vast distances and time zones, ensuring learning consistency and avoiding a siloed approach to L&D can be a significant challenge. And as Long Tran, Head of Corporate Training Manager, explains, the company was keen to better support its people and understand how they like to learn: \u201cOur people used to be left to organize their own training regimes, which is why we decided they needed greater support. In addition to quality content that could be accessed anytime, anywhere, we also wanted to prioritize certain courses as part of a wider organizational development roadmap.\u201d\u00a0<\/span><\/p>\n

Above all, <\/span>FPT Software needed a way to improve English language skills across the company in response to client feedback on communication<\/b>. To drive this goal across the organization, the company has implemented a policy stating that all employees must have a minimum English proficiency level of B1, which is equivalent to a score of 550 points on the Test of English for International Communication (TOEIC).\u00a0<\/span><\/p>\n

Previously, FPT Software was encouraging English language learning using external local vendors, but it was a costly and inefficient solution. Instead, the company wanted to incorporate learning English into everyday skills and cohort learning through an online platform to maximize efficiency and speed to upskill. <\/span><\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"In addition to quality content that could be accessed anytime, anywhere, we also wanted to prioritize certain courses as part of a wider organizational development roadmap.","tab_quote_author_name":"Long Tran","tab_quote_author_title":"Head of Corporate Training Manager","tab_quote_author_photo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2023\/09\/23UBCM316_Headshot_Yellow_300x300.png.webp"},"solution_tab_heading":"Effective learning supported by expert direction ","solution_tab_text":"

Countless people within FPT Software already used Udemy Business\u2019 course material, in addition to other L&D platforms, to study for technical certifications and other role-essential skills. This meant it was an easy transition for the company to adopt online learning formally \u2014 and it chose Udemy Business as its primary partner.\u00a0<\/span><\/p>\n

\u201cWhile we were already very familiar with Udemy Business, we were also conscious of examining the wider market,\u201d says Long. \u201cAfter a trial of several online learning platforms, we decided to go with Udemy Business for its breadth and course diversity \u2014 particularly for technical and English skills\u00a0 \u2014 plus collaboration capabilities.\u201d\u00a0<\/span><\/p>\n

Seamless onboarding and maximizing the benefits of cohort learning\u00a0<\/b><\/p>\n

Building on the company\u2019s well-established learning culture, FPT Software gleaned significant company support for Udemy Business very quickly, with employees recognizing the operational, career, and cultural benefits supported online learning can offer.\u00a0<\/span><\/p>\n

\u201cIT talent is increasingly in demand, so offering reskilling and upskilling opportunities is key,\u201d says Long. \u201cUdemy Business provides a new ocean of online courses that give us an advantage.\u201d\u00a0<\/span><\/p>\n

The changes have allowed FPT Software to launch new initiatives to encourage more people to learn, helping remove the barriers to entry. One such scheme is the company\u2019s Learning Together campaign, which provides employees with additional help and encouragement through cohort-driven learning.\u00a0<\/span><\/p>\n

\u201cWe needed a way to show people who were maybe reluctant or unmotivated to learn what they can achieve through workplace L&D,\u201d explains Long. \u201cOur Learning Together program makes it far easier to access learning. The program has also proved that cohort learning produces higher success rates and demonstrates that anyone can learn and succeed with the right support.\u201d\u00a0<\/span><\/p>\n","include_results_tab":true,"results_tab_include_quote":true,"results_tab_quote_group":{"tab_quote_text":"After a trial of several online learning platforms, we decided to go with Udemy Business for its breadth and course diversity \u2014 particularly for technical and English skills \u2014 plus collaboration capabilities.\r\n","tab_quote_author_name":"Long Tran","tab_quote_author_title":"Head of Corporate Training Manager","tab_quote_author_photo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2023\/09\/23UBCM316_Headshot_Yellow_300x300.png.webp"},"results_tab_heading":"Fast and effective English language learning","results_tab_text":"

FPT Software actively encourages its people to take day-to-day technical and business skills courses in English. With the right support through the company\u2019s training and assessment program, the company believes that combining learning needs can boost efficiency and speed to learn.\u00a0<\/span><\/p>\n

For example, FPT Software matches its people in need of additional English language support with mentors who can provide instant one-to-one feedback. This process also has a secondary benefit of boosting morale and team cohesion. And with credits awarded for learning, mentoring, and excelling, team members are publicly recognized for their skills and progress, encouraging others to do the same.\u00a0<\/span><\/p>\n

These English skills are having a direct improvement on the company\u2019s performance too. Many of FPT Software\u2019s developers and team leads are now able to communicate more effectively with clients in English, helping them understand their clients\u2019 needs more accurately and deliver standout service. These improved skills also support closer collaboration between international offices, enabling teams to share best practices more easily.\u00a0\u00a0<\/span><\/p>\n

It’s not just English language learning that\u2019s valuable either. As FPT Software\u2019s global presence continues to grow in America, Asia, and Europe, employees are encouraged to improve their skills in relevant languages to their regions \u2014 with a strong focus on Korean. Udemy Business is crucial in supporting this goal, offering on-demand access to courses in a wide range of languages beyond English.\u00a0<\/span><\/p>\n

Data-driven insights that help steer progress\u00a0<\/b><\/p>\n

With a single dashboard of real-time learning insights at their fingertips, FPT Software\u2019s L&D leaders can easily identify learners who need additional support and even respond quicker to emerging learning trends. \u201cWe use the data produced by Udemy Business to better understand our people,\u201d says Long. \u201cIt helps us identify people who may need extra support. It gives us insights into course popularity, such as the rise of people doing wellbeing courses.\u201d\u00a0<\/span><\/p>\n

FPT Software also uses Learning Paths in the Udemy platform to give teams greater direction in responding to future skills needs \u2014 with experienced mentors ensuring Learning Paths are fit for purpose and up to date.\u00a0<\/span><\/p>\n

\u201cHaving an online L&D platform is a necessity for us,\u201d says Long. \u201cIt\u2019s helped us create an effective mentorship program, and the fact Udemy works well with our other L&D systems gives us a lot of flexibility.\u201d\u00a0<\/span><\/p>\n","include_looking_forward_tab":true,"looking_forward_tab_include_quote":false,"looking_forward_tab_quote_group":{"tab_quote_text":"We use the data produced by Udemy Business to better understand our people. It helps us identify people who may need extra support. It gives us insights into course popularity, such as the rise of people doing wellbeing courses.\r\n","tab_quote_author_name":"Long Tran","tab_quote_author_title":"Head of Corporate Training Manager","tab_quote_author_photo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2023\/09\/23UBCM316_Headshot_Yellow_300x300.png.webp"},"looking_forward_tab_heading":"Building on mentoring success with Udemy Business Pro ","looking_forward_tab_text":"

Building on the company\u2019s L&D progress so far, FPT Software will soon take advantage of Udemy Business Pro to enhance its mentorship program and build on its in-house expertise.\u00a0<\/span><\/p>\n

Having helped build the company\u2019s L&D program to where it is today, Long has some advice for similar organizations thinking of moving to online learning: \u201cYou need to think of learning in layers,\u201d explains Long. \u201cFirstly, you should offer your people content on their terms \u2014 think anytime, anywhere course availability. But to be truly effective, you must augment your online learning platform with something substantial like mentoring. It\u2019s the best way to develop a community of experts and encourage a learning culture.\u201d\u00a0<\/span><\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"We use the data produced by Udemy Business to better understand our people. It helps us identify people who may need extra support. 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