{"id":105261,"date":"2025-03-11T19:42:18","date_gmt":"2025-03-11T19:42:18","guid":{"rendered":"https:\/\/business-staging.udemy.com\/resources\/top-financial-services-workplace-skills-2025\/"},"modified":"2025-06-06T12:19:59","modified_gmt":"2025-06-06T12:19:59","slug":"top-financial-services-workplace-skills-2025","status":"publish","type":"resources","link":"https:\/\/business-staging.udemy.com\/pt-br\/resources\/top-financial-services-workplace-skills-2025\/","title":{"rendered":"As habilidades mais importantes para empresas de servi\u00e7os financeiros em 2025"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A transforma\u00e7\u00e3o digital est\u00e1 transformando o cen\u00e1rio de servi\u00e7os financeiros de maneira in\u00e9dita. Uma pesquisa da RFI Global descobriu que os consumidores em 2025 est\u00e3o cada vez mais buscando experi\u00eancias financeiras digitais em servi\u00e7os banc\u00e1rios, investimentos ou de seguros, e esperando conveni\u00eancias parecidas com as que eles esperam de compras online.<\/p>\n\n<p class=\"wp-block-paragraph\">As institui\u00e7\u00f5es financeiras enfrentam um grande desafio: desenvolver as habilidades da for\u00e7a de trabalho necess\u00e1rias para atender a essas demandas digitais em evolu\u00e7\u00e3o ou perder clientes para concorrentes mais inovadores. O sucesso nesse ambiente requer uma mentalidade de foco no digital, n\u00e3o apenas para casos relacionados aos clientes, mas tamb\u00e9m para processos de back-end, como detec\u00e7\u00e3o de fraude e avalia\u00e7\u00e3o de riscos.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Este infogr\u00e1fico revela as habilidades que as empresas de servi\u00e7os financeiros precisar\u00e3o priorizar com seus funcion\u00e1rios para ter sucesso a longo prazo. Voc\u00ea ver\u00e1 insights baseados em dados sobre quais habilidades os clientes da Udemy Business no setor de servi\u00e7os financeiros mais priorizaram no \u00faltimo ano, al\u00e9m de uma previs\u00e3o das principais habilidades que v\u00e3o ganhar destaque em 2025.\u00a0<\/p>\n\n<p class=\"wp-block-paragraph\">Fa\u00e7a o download do infogr\u00e1fico agora para conhecer o cen\u00e1rio completo de prioridades de habilidades para servi\u00e7os financeiros em 2025. Use esses dados para garantir que seus programas de aprendizado e desenvolvimento estejam alinhados \u00e0 jornada de transforma\u00e7\u00e3o digital do setor.<\/p>\n<style id=\"jv-blocks_ff81de-28\" type=\"text\/css\">#jv-layout-id_ff81de-28 {margin-top:24px;margin-bottom:0px;}#jv-layout-id_ff81de-28 > .jv-row-column-wrap {padding-top:0px;padding-bottom:0px;padding-left:0px;padding-right:0px;}<\/style>\n<div class=\"wp-block-jarvis-rowlayout alignnone\"><div id=\"jv-layout-id_ff81de-28\" class=\"jv-row-layout-inner jv-layout-id_ff81de-28\"><div class=\"jv-row-column-wrap jv-has-1-columns jv-gutter-default jv-v-gutter-default jv-row-valign-top jv-row-layout-equal jv-tab-layout-inherit jv-m-colapse-left-to-right jv-mobile-layout-row\"><style id=\"jv-blocks_899c9c-70\" type=\"text\/css\">.jv-row-layout-inner > .jv-row-column-wrap > .jarvis-column_899c9c-70 > .jv-inside-inner-col {padding-top:64px;padding-bottom:64px;padding-left:64px;padding-right:64px;border-radius:12px 12px 12px 12px ;}<\/style>\n<div class=\"wp-block-jarvis-column inner-column-1 jarvis-column_899c9c-70\"><div class=\"jv-inside-inner-col\" style=\"background:rgba(242, 239, 255, 1)\"><style id=\"jv-blocks_8ba8ee-b5\" type=\"text\/css\">#jv-layout-id_8ba8ee-b5 {margin-top:0px;margin-bottom:0px;}#jv-layout-id_8ba8ee-b5 > .jv-row-column-wrap {padding-top:0px;padding-bottom:0px;padding-left:0px;padding-right:0px;}<\/style>\n<div class=\"wp-block-jarvis-rowlayout alignnone\"><div id=\"jv-layout-id_8ba8ee-b5\" class=\"jv-row-layout-inner jv-layout-id_8ba8ee-b5\"><div class=\"jv-row-column-wrap jv-has-1-columns jv-gutter-default jv-v-gutter-default jv-row-valign-top jv-row-layout-equal jv-tab-layout-inherit jv-m-colapse-left-to-right jv-mobile-layout-row\"><style id=\"jv-blocks_2f1e5b-b6\" type=\"text\/css\">.jv-row-layout-inner > .jv-row-column-wrap > .jarvis-column_2f1e5b-b6 {text-align:center;}<\/style>\n<div class=\"wp-block-jarvis-column inner-column-1 jarvis-column_2f1e5b-b6\"><div class=\"jv-inside-inner-col\"><style id=\"jv-blocks_768fd0-b0\" type=\"text\/css\">#jv-adv-heading_768fd0-b0, #jv-adv-heading_768fd0-b0 .wp-block-jarvis-advancedheading {font-size:24px;line-height:36px;font-weight:400;font-family:Udemy-Regular, 'Udemy-Sans-fallback', sans-serif;}@media (max-width: 767px) {#jv-adv-heading_768fd0-b0, #jv-adv-heading_768fd0-b0 .wp-block-jarvis-advancedheading {font-size:24px;line-height:32px;}}<\/style>\n<h2 id=\"jv-adv-heading_768fd0-b0\" class=\"jv-adv-heading_768fd0-b0 wp-block-jarvis-advancedheading has-kb-palette-9-color\" style=\"margin-top:0px;margin-bottom:40px\">Conhe\u00e7a nossa plataforma com esse tour interativo para servi\u00e7os financeiros<\/h2>\n\n\n\n\t\t<a\n\t\thref=\"javascript:void(0);\"\n\t\trole=\"button\"\n\t\tclass=\"btn brand-button \"\n\t\tdata-navattic-open=\"https:\/\/capture.navattic.com\/cm7wk7pcp000003js3owj4ctm\"\n\t\tdata-navattic-title=\"Navattic Product Tour\"\n\t\taria-label=\"Inicie o tour\">\n\t\tInicie o tour\t<\/a>\n\n<script type=\"text\/javascript\">\n\tdocument.addEventListener(\"DOMContentLoaded\", function() {\n\n\t\t\/\/ NOTE: this object is injected as JSON, not interpolated JS expressions\n\t\tvar NAVATTIC = {\"embedExperience\":\"modal\",\"defaultTourType\":\"ungated\",\"formLang\":\"pt-br\",\"desktop\":{\"gated\":\"cm7wk7pcp000003js3owj4ctm\",\"ungated\":\"cm7wk7pcp000003js3owj4ctm\"},\"mobile\":{\"gated\":\"\",\"ungated\":\"\"}};\n\n\t\tfunction isMobileViewport() {\n\t\t\tvar w = window.innerWidth;\n\t\t\tif (window.visualViewport && typeof window.visualViewport.width === \"number\") {\n\t\t\t\tw = window.visualViewport.width;\n\t\t\t}\n\t\t\treturn w <= 768;\n\t\t}\n\n\t\tfunction pickTourId() {\n\t\t\tvar urlParams = new URLSearchParams(window.location.search);\n\t\t\tvar mobile = isMobileViewport();\n\n\t\t\t\/\/ Choose gated id without using &#038;&#038;\n\t\t\tvar gated = NAVATTIC.desktop.gated;\n\t\t\tif (mobile) {\n\t\t\t\tif (NAVATTIC.mobile.gated) gated = NAVATTIC.mobile.gated;\n\t\t\t}\n\n\t\t\t\/\/ Choose ungated id without using &#038;&#038;\n\t\t\tvar ungated = NAVATTIC.desktop.ungated;\n\t\t\tif (mobile) {\n\t\t\t\tif (NAVATTIC.mobile.ungated) ungated = NAVATTIC.mobile.ungated;\n\t\t\t}\n\n\t\t\t\/\/ form=0 forces ungated if available\n\t\t\tif (urlParams.get(\"form\") === \"0\") {\n\t\t\t\tif (ungated) return ungated;\n\t\t\t}\n\n\t\t\t\/\/ Default choice\n\t\t\tif (NAVATTIC.defaultTourType === \"ungated\") {\n\t\t\t\treturn ungated ? ungated : gated;\n\t\t\t}\n\t\t\treturn gated ? gated : ungated;\n\t\t}\n\n\t\t\/\/ The params the tour's Marketo form reads: this page's own query string\n\t\t\/\/ (utm_* and the rest, which persist.js has already re-applied from\n\t\t\/\/ sessionStorage), plus current_url, form_lang and country_code. Read\n\t\t\/\/ fresh on every call.\n\t\tfunction buildTourParams() {\n\t\t\tvar params = new URLSearchParams();\n\n\t\t\t\/\/ preserve all existing params (including duplicates)\n\t\t\tnew URLSearchParams(window.location.search).forEach(function(value, key) {\n\t\t\t\tparams.append(key, value);\n\t\t\t});\n\n\t\t\t\/\/ current_url\n\t\t\tvar currentURLwithoutParams = window.location.origin + window.location.pathname;\n\t\t\tif (!currentURLwithoutParams.endsWith(\"\/\")) currentURLwithoutParams += \"\/\";\n\t\t\tparams.set(\"current_url\", currentURLwithoutParams);\n\n\t\t\t\/\/ form_lang - see the note above; `lang` is reserved by Navattic\n\t\t\tif (NAVATTIC.formLang) {\n\t\t\t\tparams.set(\"form_lang\", NAVATTIC.formLang);\n\t\t\t}\n\n\t\t\t\/\/ country_code\n\t\t\tif (typeof ufb_cta_data !== \"undefined\") {\n\t\t\t\tif (ufb_cta_data) {\n\t\t\t\t\tif (ufb_cta_data.country_code) {\n\t\t\t\t\t\tparams.set(\"country_code\", ufb_cta_data.country_code);\n\t\t\t\t\t}\n\t\t\t\t}\n\t\t\t}\n\n\t\t\treturn params;\n\t\t}\n\n\t\t\/\/ Build URL with URL\/URLSearchParams so we never concatenate '&#038;'\n\t\tfunction buildNavatticUrl(id) {\n\t\t\tif (!id) return \"\";\n\n\t\t\tvar base = new URL(\"https:\/\/capture.navattic.com\/\" + id);\n\t\t\tbuildTourParams().forEach(function(value, key) {\n\t\t\t\tbase.searchParams.append(key, value);\n\t\t\t});\n\n\t\t\treturn base.toString();\n\t\t}\n\n\t\t\/\/ Navattic renders the tour's Marketo form in its own nested iframe,\n\t\t\/\/ forms.navattic.com\/form-host, whose URL carries none of the params\n\t\t\/\/ above. The form's behavior script (Marketo form 4358) asks this page\n\t\t\/\/ for them with a postMessage, and this listener answers with the same\n\t\t\/\/ params the tour URL already gets. Only frames nested inside this page\n\t\t\/\/ are answered. Registered once, even with several tour blocks on a page.\n\t\tfunction isNestedInThisPage(win) {\n\t\t\tvar w = win;\n\t\t\tfor (var i = 0; i < 10; i++) {\n\t\t\t\tvar parentWin;\n\t\t\t\ttry {\n\t\t\t\t\tparentWin = w.parent;\n\t\t\t\t} catch (e) {\n\t\t\t\t\treturn false;\n\t\t\t\t}\n\t\t\t\tif (parentWin === window) return true;\n\t\t\t\tif (!parentWin || parentWin === w) return false;\n\t\t\t\tw = parentWin;\n\t\t\t}\n\t\t\treturn false;\n\t\t}\n\n\t\tif (!window.ubNavatticTourContextListener) {\n\t\t\twindow.ubNavatticTourContextListener = true;\n\n\t\t\twindow.addEventListener(\"message\", function(event) {\n\t\t\t\tif (event.origin !== \"https:\/\/forms.navattic.com\") return;\n\n\t\t\t\tvar data = event.data;\n\t\t\t\tif (!data) return;\n\t\t\t\tif (data.type !== \"ub-tour-context-request\") return;\n\t\t\t\tif (!event.source) return;\n\t\t\t\tif (!isNestedInThisPage(event.source)) return;\n\n\t\t\t\tevent.source.postMessage({\n\t\t\t\t\ttype: \"ub-tour-context\",\n\t\t\t\t\trequestId: data.requestId,\n\t\t\t\t\tparams: buildTourParams().toString()\n\t\t\t\t}, event.origin);\n\t\t\t});\n\t\t}\n\n\t\tfunction applyNavattic() {\n\t\t\tvar chosenId = pickTourId();\n\t\t\tvar navatticSrc = buildNavatticUrl(chosenId);\n\t\t\tif (!navatticSrc) return;\n\n\t\t\tif (NAVATTIC.embedExperience === \"modal\") {\n\t\t\t\tvar btn = document.querySelector('a[data-navattic-open]');\n\t\t\t\tif (btn) btn.setAttribute(\"data-navattic-open\", navatticSrc);\n\t\t\t\treturn;\n\t\t\t}\n\n\t\t\tvar iframe = document.querySelector('iframe[data-navattic-demo-id], iframe[src*=\"capture.navattic.com\"]');\n\t\t\tif (!iframe) return;\n\n\t\t\t\/\/ If already correct, do nothing (no &#038;&#038;)\n\t\t\tvar srcOk = iframe.getAttribute(\"src\") === navatticSrc;\n\t\t\tvar idOk = iframe.getAttribute(\"data-navattic-demo-id\") === chosenId;\n\t\t\tif (srcOk) {\n\t\t\t\tif (idOk) return;\n\t\t\t}\n\n\t\t\t\/\/ Remount iframe to force Navattic init on the chosen ID\n\t\t\tvar parent = iframe.parentNode;\n\t\t\tvar next = iframe.nextSibling;\n\n\t\t\tvar replacement = iframe.cloneNode(false);\n\t\t\treplacement.setAttribute(\"data-navattic-demo-id\", chosenId);\n\t\t\treplacement.setAttribute(\"src\", navatticSrc);\n\n\t\t\tparent.removeChild(iframe);\n\t\t\tparent.insertBefore(replacement, next);\n\t\t}\n\n\t\tfunction applyWithRetries(attempts) {\n\t\t\tapplyNavattic();\n\n\t\t\tif (NAVATTIC.embedExperience === \"modal\") return;\n\n\t\t\tvar iframeNow = document.querySelector('iframe[data-navattic-demo-id], iframe[src*=\"capture.navattic.com\"]');\n\t\t\tif (!iframeNow) {\n\t\t\t\tif (attempts > 0) {\n\t\t\t\t\tsetTimeout(function() {\n\t\t\t\t\t\tapplyWithRetries(attempts - 1);\n\t\t\t\t\t}, 100);\n\t\t\t\t}\n\t\t\t}\n\t\t}\n\n\t\tapplyWithRetries(20);\n\t});\n<\/script>\n<\/div><\/div>\n<\/div><\/div><\/div>\n<\/div><\/div>\n<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>A transforma\u00e7\u00e3o digital est\u00e1 transformando o cen\u00e1rio de servi\u00e7os financeiros de maneira in\u00e9dita. 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