Banco de Cr\u00e9dito de Bolivia Creates a Culture of Self-driven Upskilling with Udemy Business<\/p>\n","protected":false},"excerpt":{"rendered":"
Banco de Cr\u00e9dito de …<\/p>\n","protected":false},"featured_media":0,"template":"templates\/full-width.php","resource_type":[7],"class_list":["post-83732","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"hide_footer":false,"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"resource_topics":["on_demand_learning","learning_insights","leadership_development","l_d_best_practices","learning_culture","technical_upskilling","ai_transformation"],"customer_logo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2024\/03\/Logo_BCP_300_transp.png.webp","customer_quote":false,"has_video":false,"company_logo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2024\/03\/Logo_BCP_300_transp.png.webp","show_customer_spotlight":false,"main_heading":"Banco de Cr\u00e9dito de Bolivia Creates a Culture of Self-driven Upskilling with Udemy Business","case_study_details_paragraph":"
Part of the BCP banking group, Banco de Cr\u00e9dito de Bolivia<\/strong> is one of Bolivia\u2019s largest financial services organizations, committed to making banking more modern, convenient, and efficient for customers in the region.<\/p>\n The bank\u2019s learning and development (L&D) team wanted to find a way to extend learning opportunities to its entire workforce and offer limitless access to online resources. Using Udemy Business, the bank delivers high-quality, on-demand learning across almost any topic its employees find interest in, allowing them to lead their own learning journeys and grow within the company.<\/p>\n","industry_details_group":{"include_industry_details":true,"industry_details":"Banking"},"company_hq_details_group":{"include_company_hq_details":true,"company_hq_details":"La Paz, Bolivia"},"number_of_employees_details_group":{"include_number_of_employees_details":true,"number_of_employees_details":"1,800"},"office_locations_details_group":{"include_office_locations_details":true,"office_locations_details":"Multiple across Bolivia"},"statistics_repeater":[{"number_or_icon":"number","statistic_number":"8 Hours","statistic_icon":false,"statistic_text":"Average time savings per employee, per month"},{"number_or_icon":"number","statistic_number":"400%","statistic_icon":false,"statistic_text":"ROI based on time savings among employees"}],"tabs_group":{"include_challenge_tab":true,"challenge_tab_include_quote":true,"challenge_tab_quote_group":{"tab_quote_text":"In a highly regulated industry like ours, where we can only offer similar products to our competitors, it\u2019s our people that really make us stand out. That\u2019s why we\u2019re investing so much effort into their development and proud to partner with Udemy.","tab_quote_author_name":"Yorka Castell\u00f3n Mendoza","tab_quote_author_title":"Head of Learning and Development","tab_quote_author_photo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2024\/03\/Yorka_BCP_Headshot2.png.webp"},"challenge_tab_heading":"An outdated learning program with limited reach","challenge_tab_text":" Banco de Cr\u00e9dito de Bolivia has always offered L&D opportunities to its employees, but its previous offering was only ever accessed by a limited number of the workforce. Yorka Castell\u00f3n Mendoza, Head of Learning and Development at Banco de Cr\u00e9dito de Bolivia, explains: \u201cPreviously, our L&D program was in line with the strategy of that time, which only allowed the training of a very small specific group.\u201d The bank realized that to stay agile in a fast-changing market, it had to invest in company-wide employee development.<\/strong> It sought to give people the opportunity to learn whatever topics they were interested in on-demand.<\/p>\n \u201cWe wanted to offer people a wide selection of high-quality courses and didn\u2019t want to place any restrictions on what they could learn. We knew we needed a platform to help us create a true learning culture,\u201d explains Yorka. \u201cWe also needed a platform that could help us take a data-driven approach to development and provide such data to see how our people are learning \u2014 all while delivering an easy, convenient learning experience for our employees.\u201d<\/p>\n","include_solution_tab":true,"solution_tab_include_quote":true,"solution_tab_quote_group":{"tab_quote_text":"Udemy Business was one of the first providers to offer courses on ChatGPT, and we saw our people completing these courses without us even needing to recommend them. \r\n\r\nThat was really promising because it meant our people were actively going to Udemy Business and searching for these topics \u2014 using the platform as a key resource for finding information.","tab_quote_author_name":"Yorka Castell\u00f3n Mendoza","tab_quote_author_title":"Head of Learning and Development ","tab_quote_author_photo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2024\/03\/Yorka_BCP_Headshot2.png.webp"},"solution_tab_heading":"An on-demand learning platform that offers limitless opportunities \u00a0","solution_tab_text":" After comparing multiple solutions, Banco de Cr\u00e9dito de Bolivia launched a new learning program based on Udemy Business. The learning program allows the bank\u2019s employees to access any resources they\u2019re interested in, whenever they want \u2014 whether it\u2019s in the office, at home, or even on their commute.<\/p>\n \u201cUdemy business offers a great user experience, unlike a lot of the other platforms we considered,\u201d explains Yorka. \u201cIt has a much higher standard and greater breadth of courses and presents learner data in a really easy, digestible way.\u201d<\/p>\n Custom Learning Paths aligned with company goals<\/strong><\/p>\n Banco de Cr\u00e9dito de Bolivia\u2019s L&D team works hard to ensure its learning program is customized to the organization\u2019s goals and its employees\u2019 ambitions. One of the ways the team achieves this is with bespoke Learning Paths in Udemy Business, offering individual and team-specific course collections.<\/p>\n \u201cOur custom-built Learning Paths help us address the needs we have as a bank and help our people see what skills gaps we\u2019re trying to fill,\u201d says Yorka. \u201cThese paths are very much led by the data in our organization and the biggest market trends right now. We\u2019re currently building a customer experience path that\u2019s highly specialized to the services we offer our customers today.\u201d<\/p>\n In addition to building its own Learning Paths, Banco de Cr\u00e9dito de Bolivia also uses paths already on Udemy Business for popular topics such as AI<\/strong>. \u201cUdemy Business was one of the first providers to offer courses on ChatGPT, and we saw our people completing these courses without us even needing to recommend them,\u201d says Yorka. \u201cThat was really promising because it meant our people were actively going to Udemy Business and searching for these topics \u2014 using the platform as a key resource for finding information.\u201d<\/p>\n The learning and development team also works closely alongside experts at Udemy Business to identify which courses might be right for the bank\u2019s goals and how they can encourage engagement among employees. \u201cWe have a really close relationship with our contact at Udemy Business \u2014 they\u2019re always offering recommendations and helping us brainstorm new Learning Paths,\u201d explains Yorka. \u201cNo other platform we looked at offers this kind of support.\u201d<\/p>\n A platform that makes learning effortless and enjoyable <\/strong><\/p>\n \u00a0<\/strong>Two major priorities for Banco de Cr\u00e9dito de Bolivia when looking for a learning platform were ease of use and convenience <\/strong>\u2014 and Udemy Business delivers both.<\/p>\n \u201cOur employees particularly love the Udemy Business app. It gives people a chance to use their spare time more effectively, whether it\u2019s 15 spare minutes in the office or listening to a course while driving to work,\u201d says Yorka. \u201cWe really like the Udemy Business Streak feature<\/strong> too, which tracks employees\u2019 learning streaks\u2014it creates a lot of motivation.\u201d<\/p>\n The bank\u2019s employees also value the ability to dip in and out of courses without needing to complete them. \u201cSome of the other platforms we looked at required you to see every course to completion, and some would be around 30 hours long,\u201d explains Yorka. \u201cWith Udemy Business, you can divide courses into small blocks, mix and match, and just look at the content you\u2019re interested in.\u201d<\/p>\n","include_results_tab":true,"results_tab_include_quote":true,"results_tab_quote_group":{"tab_quote_text":"Udemy Business is already having a big impact on our organization. We\u2019re seeing consistently strong Net Promoter Scores, most recently 63 for users and 65 for managers. We\u2019ve also managed to maintain a high activity rate on the platform for 15 months straight, which really proves the effect our new learning culture is having.\r\n","tab_quote_author_name":"Yorka Castell\u00f3n Mendoza","tab_quote_author_title":"Head of Learning and Development ","tab_quote_author_photo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2024\/03\/Yorka_BCP_Headshot2.png.webp"},"results_tab_heading":"Learning directly connected to development","results_tab_text":" One of the most valuable parts of Banco de Cr\u00e9dito de Bolivia\u2019s new learning program is how it has transformed career progression and development in the organization.<\/p>\n \u201cWe\u2019ve always encouraged meetings called \u2018performance coffees,\u2019 where managers meet with employees to discuss their goals and targets,\u201d explains Yorka. \u201cBut now, it\u2019s also a discussion about what they\u2019re learning and what else they could learn \u2014 it\u2019s helping us make a much stronger link between productivity, performance, and development.\u201d<\/p>\n It’s not just direct reports who benefit from Udemy Business, either. Yorka explains: \u201cWe\u2019re also offering courses to support our leaders.<\/strong> We have people in leadership roles at many different stages in their career, so these soft skill courses help us ensure they have the capabilities they need to keep our company agile<\/strong>.\u201d<\/p>\n Also, many of the topics the bank\u2019s employees study are in their native language<\/strong>, making them much more accessible to the workforce. \u201cUdemy Business has an extensive offering of<\/strong> high-quality courses in Spanish<\/strong>, which is particularly valuable for our organization,\u201d explains Yorka. \u201cAnd even for courses that aren\u2019t in Spanish, there are accurate subtitles that make them really easy to complete.\u201d<\/p>\n A true learning culture throughout the organization<\/strong><\/p>\n One of the best results to come from Banco de Cr\u00e9dito de Bolivia\u2019s learning program is the development of its learning culture. Now, the bank\u2019s employees have an active interest in driving their own learning and development.<\/p>\n \u201cThe crucial part of our learning program is that it isn\u2019t mandatory \u2014 we treat it as a benefit rather than a heavy burden,\u201d says Yorka. \u201cWe do offer everybody two hours each week to spend on learning, but our employees are really engaged with the program regardless.\u201d<\/p>\n This new learning culture has also translated into tangible business benefits. Since using Udemy Business, the bank has noticed greater productivity<\/strong> across its workforce, with an average time savings of around two hours per week<\/strong> for each employee. Ultimately, this has meant a return on investment of approximately 400%<\/strong>.<\/p>\n \u201cUdemy Business is already having a big impact on our organization. We\u2019re seeing consistently strong Net Promoter Scores, most recently 63 for users and 65 for managers,\u201d says Yorka. \u201cWe\u2019ve also managed to maintain a high activity rate on the platform for 15 months straight, which really proves the effect our new learning culture is having.\u201d<\/p>\n","include_looking_forward_tab":true,"looking_forward_tab_include_quote":true,"looking_forward_tab_quote_group":{"tab_quote_text":"Our employees particularly love the Udemy Business app. It gives people a chance to use their spare time more effectively, whether it\u2019s 15 spare minutes in the office or listening to a course while driving to work.","tab_quote_author_name":"Yorka Castell\u00f3n Mendoza","tab_quote_author_title":"Head of Learning and Development ","tab_quote_author_photo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2024\/03\/Yorka_BCP_Headshot2.png.webp"},"looking_forward_tab_heading":"A continuous focus on L&D","looking_forward_tab_text":" Now, Yorka and her team continue to drive this learning culture throughout the organization and spot new opportunities to recognize learners’ achievements.<\/p>\n \u201cWe really make sure to celebrate learner successes. Every year, we host a graduation event that celebrates learners who complete at least 100 hours \u2014 we even invite their families along to make it a really special moment,\u201d says Yorka. \u201cIn a highly regulated industry like ours, where we can only offer similar products to our competitors, it\u2019s our people that really make us stand out. That\u2019s why we\u2019re investing so much effort into their development and proud to partner with Udemy.\u201d<\/p>\n Moving forward, Banco de Cr\u00e9dito de Bolivia wants to use Udemy Business metrics to identify organizational skills gaps and discover the specific areas where people excel.<\/p>\n \u201cOur 2023 goal was to drive consistent learning behaviors in our teams \u2014 and that\u2019s something we definitely achieved,\u201d says Yorka. \u201cNow, we have a chance to step back, see where our employees are investing their time, and what skills will be most valuable for the business.\u201d<\/p>\n"},"main_page_quote_group":{"main_page_quote_text":"Udemy business offers a great user experience, unlike a lot of the other platforms we considered. It has a much higher standard and greater breadth of courses and presents learner data in a really easy, digestible way.","main_page_quote_author_name":"Yorka Castell\u00f3n Mendoza","main_page_quote_author_title":"Head of Learning and Development","main_page_quote_author_photo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2024\/03\/Yorka_BCP_Headshot2.png.webp"},"more_success_stories_repeater":[{"success_story_logo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2023\/08\/23UBCM303_Logo_300x140.png.webp","success_story_link":"\/case-studies\/grupo-intercorp\/"},{"success_story_logo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2023\/11\/unicef-US-Vert-300x160-1.png","success_story_link":"\/case-studies\/unicef-usa-creates-a-culture-of-asynchronous-remote-learning-with-udemy-business\/"},{"success_story_logo":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2021\/12\/RWG_Logo_600-e1687977389835.png.webp","success_story_link":"\/case-studies\/robert-walters-group\/"}],"customer_description":"","key_results":false,"archive_thumbnail":"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2024\/03\/bcp-resource-thumbnail-596x348-1.png.webp","hide_navigation":false},"yoast_head":"\n