{"id":110740,"date":"2025-05-02T17:41:10","date_gmt":"2025-05-02T17:41:10","guid":{"rendered":"https:\/\/business-staging.udemy.com\/learning-path\/genai-skills-for-customer-service-professionals\/"},"modified":"2025-05-16T19:12:52","modified_gmt":"2025-05-16T19:12:52","slug":"ai-skills-for-customer-service-professionals","status":"publish","type":"learning-path","link":"https:\/\/business-staging.udemy.com\/de\/learning-path\/ai-skills-for-customer-service-professionals\/","title":{"rendered":"KI-Skills f\u00fcr Kundendienst-Profis"},"featured_media":0,"template":"","meta":{"_acf_changed":false,"_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","jv_blocks_editor_width":"","_genesis_block_theme_hide_title":false},"class_list":["post-110740","learning-path","type-learning-path","status-publish","hentry","post","without-featured-image"],"acf":{"best_for":false,"skills":[{"skill":"Generative KI f\u00fcr Kundendienst in Echtzeit nutzen"},{"skill":"Wirkungsvolle KI-Prompts formulieren"},{"skill":"GenKI-Tools zur Beantwortung h\u00e4ufig gestellter Fragen einsetzen"},{"skill":"Interaktionen mit Kunden personalisieren"},{"skill":"Support-Effizienz mit KI-basierten Tools optimieren"},{"skill":"Geeignete KI-Tools f\u00fcr den Kundendienst analysieren und ausw\u00e4hlen"}],"title":"KI-Skills f\u00fcr Kundendienst-Profis","heading_paragraph":"

In diesem Lernpfad erf\u00e4hrst du, wie du KI gezielt im Kundendienst einsetzen kannst. Du erwirbst wichtige Skills, um mithilfe von KI-Tools und -Strategien Antworten zu automatisieren, Interaktionen zu personalisieren und die Kundenzufriedenheit zu steigern.<\/p>\n","description_paragraph":"

Lernziele:<\/b><\/h3>\n
    \n
  1. Entwicklung von Skills, um KI-Tools wie ChatGPT zur Generierung schneller, pr\u00e4ziser und ansprechender Kundendienst-Antworten einzusetzen.<\/li>\n
  2. Erstellung effizienter Prompts f\u00fcr diverse Szenarien, von einfachen Anfragen bis zur L\u00f6sung komplexer Probleme.<\/li>\n
  3. Automatisierung von Support-Workflows mithilfe von Tools, um manuelle Arbeiten zu reduzieren, Zeit zu sparen und Abl\u00e4ufe zu verschlanken.<\/li>\n
  4. Entwicklung von Personalisierungsstrategien mithilfe von KI zur Anpassung von Antworten, Steigerung der Kundenzufriedenheit und F\u00f6rderung der langfristigen Bindung.<\/li>\n
  5. Best Pratices zur ethischen Nutzung von KI im Kundendienst, um die Transparenz, Zuverl\u00e4ssigkeit und Vertrauensw\u00fcrdigkeit automatisierter Interaktionen sicherzustellen.<\/li>\n<\/ol>\n

    Zielgruppe:<\/b><\/h3>\n

    Kundendienst-Profis<\/p>\n","category":"Business-Profis"},"yoast_head":"\nKI-Skills f\u00fcr Kundendienst-Profis - Udemy Business<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"KI-Skills f\u00fcr Kundendienst-Profis\" \/>\n<meta property=\"og:url\" content=\"https:\/\/business-staging.udemy.com\/de\/learning-path\/ai-skills-for-customer-service-professionals\/\" \/>\n<meta property=\"og:site_name\" content=\"Udemy Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/udemy\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-16T19:12:52+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/business-staging.udemy.com\/wp-content\/uploads\/2023\/06\/udemy-business-organic-social-share-1200x630-refresh-2.png.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@udemy\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/business-staging.udemy.com\\\/de\\\/learning-path\\\/ai-skills-for-customer-service-professionals\\\/\",\"url\":\"https:\\\/\\\/business-staging.udemy.com\\\/de\\\/learning-path\\\/ai-skills-for-customer-service-professionals\\\/\",\"name\":\"KI-Skills f\u00fcr Kundendienst-Profis - 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